Refund policy

Right of Withdrawal

We offer a 14-day return policy. This means that you have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, please contact us at vanagemss@gmail.com. Please note that returns must be sent to the following address: Hüttenbuscher Straße 13, 27726 Worpswede, Germany.

Items returned to us without a prior return request will not be accepted.

If you have any questions about returns, please feel free to contact us at vanagemss@gmail.com.

Damage and Problems

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can assess and resolve the issue.

Exceptions / Items Not Eligible for Return

Certain items cannot be returned, including custom-made items (e.g., special orders or personalized items) and personal care products (e.g., beauty products). Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift vouchers.

Exchange

Returning the item you received is the quickest way to obtain the item you want. If the return is accepted, you can purchase the new item separately.

European Union – 14-Day Right of Withdrawal
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at vanagemss@gmail.com.